Terms of Service

Last Updated: September 20, 2026

Welcome to Zelvora. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read them carefully before using our website or making a purchase.

1. About Zelvora

Zelvora is an online fragrance retailer offering premium perfumes and fragrance products to customers in the United States.

Our website allows customers to browse products, place orders, make payments, and receive products at eligible U.S. addresses.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order.

• Use the website only for lawful purposes.

• Not attempt to interfere with or disrupt the operation of our website.

• Not use our website to engage in fraudulent, abusive, or unauthorized activities.

• Be responsible for maintaining the confidentiality of any account information you use to access our services.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, product packaging, colors, labels, or other visual details may vary slightly from images displayed on the website.

We reserve the right to correct errors, update product information, or change product availability at any time without prior notice.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you regarding the available options. Depending on the circumstances, we may offer a replacement, refund, or cancellation of the affected item.

5. Pricing

Prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure that pricing information is accurate. However, if an obvious pricing error occurs, we reserve the right to correct the error and, where appropriate, contact the customer before fulfilling the order.

Any applicable taxes or charges will be displayed during checkout where required.

6. Orders

When you place an order through Zelvora, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. An order confirmation does not necessarily guarantee that the order will be fulfilled.

We reserve the right to cancel or decline an order where necessary, including in situations involving:

• Product availability issues

• Incorrect pricing or product information

• Suspected fraudulent activity

• Incorrect or incomplete customer information

• Shipping restrictions

• Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, any eligible payment will be refunded.

7. Payment

We accept payment methods made available through our checkout system.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

All payment information is processed through applicable payment providers. Zelvora does not knowingly retain complete payment card information beyond what is necessary for order processing and related services.

8. Shipping

Zelvora currently ships within the United States only.

We offer free shipping on eligible U.S. orders.

Our estimated delivery time is 5–8 business days, following approximately 1–2 business days of order processing and handling.

Shipping times are estimates and may vary due to carrier delays, weather, holidays, incorrect addresses, or other circumstances beyond our reasonable control.

For complete information, please refer to our Shipping Policy.

9. Returns and Refunds

Returns may be requested within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

Perfumes generally must be unused, unopened, and in their original packaging to qualify for a return.

Approved refunds are processed within 10 days after the returned product has been received and inspected.

For complete details, please review our Return & Refund Policy.

10. Customer Responsibilities

Customers are responsible for providing accurate information when placing an order, including:

• Full name

• Complete shipping address

• Phone number

• Email address

• Payment information

Zelvora is not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

11. Intellectual Property

All content on the Zelvora website, including but not limited to text, graphics, logos, images, product descriptions, designs, and website materials, is owned by or licensed to Zelvora or its respective content providers, unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or use our website content for commercial purposes without prior written permission.

Third-party brand names, trademarks, logos, and product names belong to their respective owners.

12. Third-Party Services and Links

Our website may use third-party services, payment providers, shipping carriers, applications, or links to external websites.

Zelvora is not responsible for the content, policies, availability, or practices of third-party websites or services.

Your use of third-party services may also be subject to their own terms and policies.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

We may temporarily suspend or modify the website for maintenance, updates, technical issues, or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, Zelvora will not be responsible for indirect, incidental, consequential, or other losses arising from your use of our website or products, except where such liability cannot legally be excluded.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.

15. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will be posted on this page with an updated Last Updated date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

16. Governing Law

These Terms of Service are intended to be governed by the applicable laws of the United States and the State of New York, to the extent applicable.

Nothing in these Terms is intended to limit any rights or protections that consumers may have under applicable law.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

Zelvora
Phone: +1 (786) 429-9373
Address: 120 Benson St, Albany, NY 12206, United States

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

By using the Zelvora website or placing an order, you acknowledge that you have read and agree to these Terms of Service.