Frequently Asked Questions (FAQs)

1. Where does Zelvora ship?

Zelvora currently ships within the United States only. We do not currently offer international shipping.

2. Is shipping free?

Yes. We offer FREE SHIPPING on eligible orders within the United States.

3. How long does delivery take?

Orders typically require 1–2 business days for processing and handling.

After processing, estimated delivery is 5–8 business days.

Overall, most orders are expected to arrive within approximately 6–10 business days.

4. Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Please allow some time for tracking information to update after the carrier receives your package.

5. Can I change my shipping address after placing an order?

If you notice an incorrect address, please contact us as soon as possible.

We will do our best to update your shipping information before the order is shipped. However, once an order has been processed or shipped, we may not be able to make changes.

6. What is your return policy?

We offer a 30-day return window beginning from the date your order is delivered.

Products generally need to be unused, unopened, and in their original packaging to qualify for a return.

Please see our Return & Refund Policy for complete details.

7. Can I return an opened perfume?

Because perfumes are personal-use products, opened or used perfumes generally cannot be returned for hygiene and safety reasons.

Exceptions may apply to products that arrive damaged, defective, or incorrect.

8. What if I receive a damaged or incorrect product?

Please contact us as soon as possible and provide your order number and clear photos of the product and packaging.

We will review the issue and determine the appropriate resolution, which may include a replacement or refund.

9. How long do refunds take?

Once your return has been received and inspected and the refund has been approved, we will process the refund within 10 days.

The time for the funds to appear in your account may vary depending on your bank or payment provider.

10. What payment methods do you accept?

Available payment methods are displayed during checkout. Payment processing is handled through our supported payment providers.

11. Are the perfumes authentic?

We aim to provide customers with genuine fragrance products from recognized fragrance brands. Product information and availability may vary by item.

If you have a question about a particular product, please contact our customer support team before placing your order.

12. Can I cancel my order?

If you need to cancel an order, please contact us as quickly as possible.

We will try to accommodate cancellation requests before the order is processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the applicable return policy may apply.

13. What happens if my package shows as delivered but I haven't received it?

First, check around your delivery location and with household members or neighbors. You can also contact the shipping carrier using your tracking information.

If you still cannot locate the package, contact Zelvora with your order details so we can assist you.

14. Do you ship internationally?

No. At this time, Zelvora ships within the United States only.

15. How can I contact Zelvora?

You can contact us using the information below:

Phone: +1 (786) 429-9373
Address: 120 Benson St, Albany, NY 12206, United States

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

16. Where can I find your store policies?

You can find additional information in our:

• Shipping Policy

• Return & Refund Policy

• Terms of Service

• Privacy Policy

We recommend reviewing these policies before placing an order.