Shipping Policy

At Zelvora, we are committed to providing a smooth and reliable shipping experience. We currently offer shipping within the United States only.

1. Free Shipping

We are pleased to offer FREE SHIPPING on all orders within the United States.

There are no additional shipping charges at checkout for eligible U.S. orders.

2. Order Processing & Handling

After your order is successfully placed, our team will begin processing it.

• Order Processing: 1–2 business days

• Orders are generally processed Monday through Friday.

• Orders placed on weekends or U.S. holidays may begin processing on the next business day.

• Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that order processing time is separate from the delivery/transit time.

3. Delivery Time

Our estimated delivery time within the United States is:

5–8 business days

Delivery times are estimates and may vary depending on the destination, carrier, weather conditions, holidays, or other circumstances outside our control.

The estimated delivery period begins after your order has been processed and shipped.

4. Estimated Shipping Timeline

For most U.S. orders, the overall estimated timeline is:

Processing & Handling: 1–2 business days
Transit & Delivery: 5–8 business days
Estimated Total: Approximately 6–10 business days

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

5. Tracking Information

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.

Tracking updates may take some time to appear after the carrier receives and scans your package.

If your tracking information has not updated immediately, please allow some time for the carrier's system to update.

6. Delivery Delays

Zelvora is not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather

• Natural disasters

• Carrier delays

• Public holidays

• High shipping volumes

• Incorrect or incomplete delivery information

• Address-related delivery issues

• Other unforeseen circumstances

If your package is delayed, we recommend checking the tracking information or contacting the shipping carrier directly.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you realize that your shipping address is incorrect, please contact us as soon as possible. We will do our best to update the address before the order is shipped, but we cannot guarantee that changes can be made after processing has begun.

8. Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors.

You may also contact the shipping carrier for additional delivery information.

If you believe your package has been lost in transit, please contact Zelvora so we can review the situation and assist where possible.

9. Shipping Availability

At this time, Zelvora ships within the United States only.

We currently do not offer international shipping.

10. Contact Us

If you have questions about your order or shipping, please contact our customer support team with your order number so we can assist you more efficiently.

Zelvora
Premium Fragrances • Free U.S. Shipping

Shipping times are estimates and are not guaranteed. By placing an order with Zelvora, you acknowledge the shipping and delivery terms outlined in this policy.