Return & Refund Policy

At Zelvora, we want every customer to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return window, subject to the conditions outlined below.

1. Return Window

You may request a return within 30 days from the date your order is delivered.

After 30 days have passed from the delivery date, we may not be able to accept your return request.

To start a return, please contact our customer support team with your order number, product details, and reason for the return.

2. Return Eligibility

To be eligible for a return, the product must:

• Be unused and unopened.

• Remain in its original condition.

• Be returned in the original packaging, including any boxes, seals, accessories, or other items included with the order.

• Not show signs of use, damage, alteration, or tampering.

• Be accompanied by valid order information or proof of purchase.

Because perfumes and fragrance products are personal-use items, opened or used perfumes generally cannot be returned for hygiene and safety reasons.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the product

• Photos of the outer shipping packaging, if the package arrived damaged

After reviewing the information, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

4. Return Approval

Before sending any item back, please contact Zelvora and wait for return instructions.

Do not send products back to the sender address without receiving return instructions from our customer support team, as this may delay the processing of your return.

Once your return is received, our team will inspect the product to confirm that it meets the return conditions.

5. Refund Processing

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If your refund is approved, it will be processed within 10 days.

After we process the refund, the time it takes for the money to appear in your account may depend on your bank, card issuer, or payment provider.

6. Return Shipping Costs

If you are returning an item because you changed your mind or no longer want the product, return shipping costs may be the customer's responsibility.

If the item was received damaged, defective, or incorrect, Zelvora will review the situation and may cover the applicable return shipping costs where appropriate.

7. Non-Returnable Items

Returns may not be accepted for:

• Perfumes that have been opened or used

• Products with removed or damaged seals

• Products that are damaged after delivery due to customer handling

• Products returned without their original packaging

• Items returned after the 30-day return window

• Items that do not meet the eligibility requirements stated in this policy

8. Exchanges

If you receive a damaged, defective, or incorrect product and would prefer an exchange instead of a refund, please contact our customer support team.

Exchange availability may depend on product availability.

9. Refund Amount

For an approved return, the refund will generally cover the eligible amount paid for the returned product.

Original shipping charges may not be refundable, unless the return is related to an error, damaged product, defective product, or incorrect item supplied by Zelvora.

10. How to Request a Return

To request a return, please contact our customer support team and provide:

Order Number:
Customer Name:
Product Name:
Reason for Return:
Photos (if damaged/incorrect):

Our team will review your request and provide the next steps.

11. Contact Us

If you have any questions about returns or refunds, please contact us through the contact details provided on our website.

Zelvora
Luxury Fragrances • Premium Service

This policy is subject to applicable consumer protection laws and does not limit any rights you may have under those laws.